Sweet Solutions

How Soon Can I Get My Sweet Treats?

Great question, candy lover! Most of our sugary delights are shipped out faster than you can say “sugar rush”—usually within a day or two of placing your order.

However, if we're stirring up something special just for you, it might take up to 10 business days for your goodies to hit the road!

Just a friendly reminder: We’ll sprinkle your order with sweetness as soon as we've received your payment. So, let’s get that candy party started!

What About Returns and Exchanges?

We’re all about sweet satisfaction, but unfortunately, we can’t accept returns or exchanges for our tasty treats. However, if your goodies arrive with a little too much adventure (aka damage during shipping), we’ve got your back!

Just send us a sprinkle of proof—like a photo of the damaged item—and reach out to us at support@sweetfaze.com to file a claim. We’ll make sure your candy experience is as delightful as it should be!

What Are Your Shipping Limits?

Sweet news! Right now, we’re spreading our sugary joy exclusively across the United States. But don't worry—our candy dreams are big, and we hope to share our treats with even more countries in the future! So, stay tuned for updates as we expand our candy kingdom!

What If My Sweet Treats Arrive in Less Than Perfect Condition? 

Uh-oh! We know that sometimes things can get a little bumpy during their journey to you. If your candy treasures arrive damaged, don’t fret! Here’s the scoop:

• If it’s within 30 days of your purchase, we’re happy to help with an exchange for your damaged goodies.
• After 30 days, though, we can no longer accept the item, and no credit will be given.

Just send us a sweet email at support@sweetfaze.com for further instructions.

Remember, we’re here to make things right, but we also reserve the right to decline any claims that seem a bit unfair. We appreciate your understanding!

Can’t Find Your Candy Craving? 

No worries, sweet friend! If you can’t find exactly what you’re looking for, don’t hesitate to reach out to us. We’re here to sprinkle a little sweetness into your day and are more than happy to help you track down your tasty treasures!